Work Approval & Purchase Order Policy
w.e.f 2019
1. Verbal / WhatsApp / Email Orders = Confirmed Order
Client dwara WhatsApp, call, email ya kisi bhi mode par diya gaya kaam official order maana jayega, chahe Purchase Order (PO) issue kiya gaya ho ya nahi.
2. Urgent Jobs & Immediate Processing
Daily high-volume work (printing & designing jobs) ke chalte, company urgent kaam ko bina PO ke bhi process kar sakti hai. Aise cases me client ki taraf se diya gaya instruction hi final approval maana jayega.
3. PO Requirement Responsibility
Agar client ki internal policy me PO mandatory hai, toh PO generate karna client ki responsibility hogi, not the company’s. Delay in PO should not delay ongoing or completed work.
4. Design & Print Approval Clause
• Client dwara verbally ya digitally (WhatsApp/email) approve ki gayi design final maani jayegi
• Print process start hone ke baad koi changes ya cancellation accepted nahi hoga
5. Billing & Payment Validity
Invoice raise hone ke baad client “approval nahi liya” ya “PO nahi bana” ka reason dekar payment delay ya reject nahi kar sakta.
6. Small & Repeat Orders Policy
Regular ya small quantity jobs (cards, envelopes, letterheads, brochure, leaflet, books, packaging boxes, labels, stickers, cartons, and any designing tasks etc.) ke liye separate PO / written approval har baar lena mandatory nahi hoga, unless pre-informed by client.
7. Dispute Prevention Clause
Kaam start hone se pehle diya gaya instruction hi final reference hoga. Baad me dispute avoid karne ke liye client ko order dete waqt clear confirmation dena hoga.
8. Client Communication Responsibility
Client ko apni internal team (accounts / purchase dept.) ko pehle hi inform karna hoga ki company urgent basis par kaam karti hai jahan PO baad me bhi aa sakta hai.
“All orders received via call, WhatsApp, or email are treated as confirmed orders. Due to the nature of urgent and high-volume work, jobs may be processed without prior PO. Any approvals shared digitally will be considered final, and invoices raised will be payable without dispute related to PO or internal approvals.”