Work Orders, Approvals & Purchase Order (PO) Policy
w.e.f 2019
1. Acceptance of Orders
Any work instruction received from the Client through email, WhatsApp, telephone, or any other communication channel shall be deemed a valid and binding order. Such instructions shall constitute full authorization to initiate the requested services, irrespective of whether a formal Purchase Order (PO) has been issued.
2. Processing of Urgent and Ongoing Work
Given the time-sensitive and high-volume nature of printing and design services, the Company reserves the right to commence and process work immediately upon receipt of Client instructions. The Client acknowledges and agrees that such work may be executed without prior issuance of a PO.
3. Responsibility for Purchase Orders
Where the Client’s internal policies require the issuance of a Purchase Order, it shall be the sole responsibility of the Client to generate and provide the same in a timely manner. Failure or delay in issuing a PO shall not affect the validity of the order nor delay the execution or billing of services.
4. Approval of Designs and Materials
Any approval provided by the Client, whether written, verbal, or via digital communication (including email or messaging platforms), shall be deemed final and binding. Once the production or printing process has commenced, no modifications, cancellations, or reversals shall be permitted.
5. Billing and Payment Obligations
All invoices raised by the Company for work executed as per Client instructions shall be valid and payable in full. The Client shall not withhold, delay, or dispute payment on the grounds of absence of a PO or lack of internal approvals.
6. Payment Terms
• Unless otherwise agreed in writing, all invoices shall be payable within 7 (seven) days from the date of invoice.
• For new clients or high-value orders, the Company reserves the right to request advance payment (partial or full) before initiating the work.
• The Company may also, at its sole discretion, place ongoing or future work on hold in case of outstanding dues
6. Payment Terms
• Any payment not made within the stipulated time shall attract interest at the rate of 18% per annum (or 1.5% per month) calculated from the due date until the date of actual payment.
• The Company reserves the right to recover any collection, legal, or administrative costs incurred due to delayed payments.
• Continued delay in payment may result in suspension or termination of ongoing services without prior notice.
8. Small, Repeat, and Routine Orders
For recurring, low-value, or routine jobs (including but not limited to cards, envelopes, letterheads, and similar materials), the Company shall not be obligated to obtain separate written approvals or Purchase Orders for each instance, unless expressly agreed in writing in advance.
9. Dispute Limitation
The Client agrees that any instructions or approvals provided prior to execution shall serve as the final reference for the scope of work. Any disputes raised post-execution on the basis of internal miscommunication, lack of PO, or absence of formal approval shall not be considered valid grounds for non-payment or rejection of services.
10. Client Communication and Internal Compliance
The Client shall be responsible for ensuring that its internal departments (including procurement, accounts, or management) are informed of and aligned with these terms. The Company shall not be held liable for any internal non-compliance or procedural delays on the Client’s part
11. Jurisdiction & Governing Law
• These terms and conditions shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or in connection with the services provided shall be subject to the exclusive jurisdiction of the courts in New Delhi, Delhi.
“By engaging the Company’s services, the Client acknowledges that they have read, understood, and agreed to be bound by the above Terms & Conditions.”